Welcome to DineHub ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our restaurant reservation management platform and services (the "Service") operated by DineHub.
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
Legal Binding Agreement
These Terms constitute a legally binding agreement between you and DineHub. Please read them carefully.
Description of Service
DineHub provides a cloud-based restaurant reservation management platform that enables:
For Restaurants: Managing reservations, customer communications, analytics, and operational settings
For Customers: Making reservations at participating restaurants through our platform
For Both: Automated email notifications, confirmation systems, and customer support
Service Plans
🆓 Freemium
30-day trial or 30 reservations (whichever comes first)
🚀 Starter
€9/month or €90/year - Up to 300 reservations per month
⭐ Pro
€19/month or €190/year - Unlimited reservations with advanced features
🏢 Enterprise
€49-€79/month - Multi-restaurant management with dedicated support
User Accounts and Registration
Account Creation
To use certain features of our Service, you must register for an account. You agree to:
Provide accurate, current, and complete information
Maintain and update your account information
Keep your password secure and confidential
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use
Account Types
🏪
Restaurant Accounts
For restaurant owners and managers to handle reservations, manage settings, and communicate with customers.
👤
Customer Accounts
For individuals making reservations (optional but recommended for better experience).
Account Verification
We may require email and phone verification for security purposes. Failure to verify your account may result in limited functionality or account suspension.
Acceptable Use Policy
Permitted Uses
You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service:
In compliance with all applicable laws and regulations
For legitimate restaurant reservation management
In a manner that does not infringe upon others' rights
Without attempting to gain unauthorized access
Prohibited Uses
You agree NOT to use the Service:
For any unlawful purpose or to solicit unlawful acts
To violate any international, federal, provincial, or state regulations or laws
To transmit or procure the sending of any advertising or promotional material without our prior written consent
To impersonate or attempt to impersonate the Company, employees, another user, or any other person or entity
To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service
To use automated systems (bots, scripts) to make fake reservations
To spam restaurants or customers with unwanted communications
To collect or harvest any personally identifiable information from the Service
Restaurant Owner Responsibilities
Restaurant Information
As a restaurant owner, you agree to:
Provide accurate restaurant information (name, address, contact details)
Maintain current operating hours and availability
Honor confirmed reservations made through our platform
Respond to reservation requests in a timely manner
Treat customers with respect and professionalism
Reservation Management
You are responsible for managing your restaurant's capacity and availability
You must promptly update any changes to operating hours or closures
You agree to honor the reservation policies you set in your account
You are responsible for any no-show or cancellation policies you implement
Customer Data
You may only use customer data for reservation-related purposes
You must protect customer information and not share it with third parties
You agree to comply with applicable data protection laws
Customer Responsibilities
Reservation Accuracy
When making reservations, you agree to:
Provide accurate contact information
Specify the correct party size and any special requirements
Arrive on time for your reservation
Cancel reservations you cannot honor with reasonable notice
Restaurant Policies
You agree to comply with individual restaurant policies
You understand that restaurants may have their own cancellation and no-show policies
You acknowledge that reservation confirmation does not guarantee specific seating arrangements
Payment Terms
Subscription Fees
Free Trial: 30 days or 30 reservations, whichever comes first
Monthly Plans: Billed monthly in advance
Annual Plans: Billed annually in advance with discount
Enterprise Plans: Custom billing arrangements
Payment Processing
Payments are processed through secure third-party payment processors
You authorize us to charge your payment method for applicable fees
All fees are non-refundable except as required by law
We reserve the right to change our pricing with 30 days' notice
Late Payment and Suspension
Accounts with overdue payments may be suspended
We may charge late fees for overdue accounts
Service will be restored upon payment of all outstanding amounts
Intellectual Property Rights
Our Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of DineHub and its licensors. The Service is protected by copyright, trademark, and other laws.
Your Content
You retain ownership of any content you submit to our Service. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content in connection with the Service.
Trademark Policy
You may not use our trademarks, logos, or brand names without our prior written consent.
Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.
Key Privacy Points:
We are GDPR compliant for EU users
We implement enterprise-level security measures
You have rights to access, modify, and delete your data
We do not sell your personal information to third parties
Service Availability and Modifications
Service Availability
We strive for 99.9% uptime but cannot guarantee uninterrupted service
Scheduled maintenance will be announced in advance when possible
We are not liable for service interruptions beyond our control
Service Modifications
We may modify, suspend, or discontinue any part of the Service
We will provide reasonable notice for material changes
Continued use after changes constitutes acceptance
Termination
Termination by You
You may terminate your account at any time
Termination does not entitle you to a refund of prepaid fees
You remain responsible for all charges incurred before termination
Termination by Us
We may terminate or suspend your account immediately, without prior notice, for:
Breach of these Terms
Non-payment of fees
Fraudulent or illegal activity
Violation of our Acceptable Use Policy
Any reason with 30 days' notice
Effect of Termination
Your right to use the Service will cease immediately
We may delete your account and data
Provisions that should survive termination will remain in effect
Disclaimers and Limitation of Liability
Service Disclaimers
Important Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
We disclaim all warranties, including but not limited to:
Merchantability and fitness for a particular purpose
Non-infringement of third-party rights
Accuracy, reliability, or completeness of content
Uninterrupted or error-free operation
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DINEHUB SHALL NOT BE LIABLE FOR:
Any indirect, incidental, special, or consequential damages
Loss of profits, data, or business opportunities
Damages arising from third-party actions
Any amount exceeding the fees paid by you in the 12 months preceding the claim
Restaurant and Customer Interactions
We are not responsible for disputes between restaurants and customers
We do not guarantee restaurant service quality or availability
Restaurants are independent businesses responsible for their own operations
Indemnification
You agree to defend, indemnify, and hold harmless DineHub and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:
Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Any content you submit to the Service
Dispute Resolution
Informal Resolution
Before filing any formal dispute, you agree to first contact us at info@dinehub.org to seek an informal resolution.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where DineHub is established, without regard to conflict of law principles.
Jurisdiction
Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of competent jurisdiction, and the parties consent to personal jurisdiction and venue therein.
General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and DineHub regarding the Service.
Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Waiver
No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.
Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by:
Posting the updated Terms on our website
Sending email notifications to registered users
Displaying prominent notices in our platform
Your continued use of the Service after any changes constitutes acceptance of the new Terms.