Agreement to Terms
Welcome to DineHub ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our restaurant reservation management platform and services (the "Service") operated by DineHub.
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
Legal Binding Agreement
These Terms constitute a legally binding agreement between you and DineHub. Please read them carefully.
Description of Service
DineHub provides a cloud-based restaurant reservation management platform that enables:
- For Restaurants: Managing reservations, customer communications, analytics, and operational settings
- For Customers: Making reservations at participating restaurants through our platform
- For Both: Automated email notifications, confirmation systems, and customer support
Service Plans
DineHub offers various subscription plans tailored to different restaurant needs. For detailed pricing information, plan features, and subscription options, please contact us at info@dinehub.org.
- Freemium: Trial plan for new restaurant accounts
- Starter: For growing restaurants
- Pro: Advanced features and unlimited reservations
- Enterprise: Multi-restaurant management with dedicated support
User Accounts and Registration
Account Creation
To use certain features of our Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
Account Types
Restaurant Accounts: For restaurant owners and managers to handle reservations, configure tables and menus, manage operating hours, and communicate with guests. A registered account with email verification is required.
Guest Booking: Guests make reservations without creating an account — a name, email address, and phone number are collected solely to process the reservation and send confirmations.
Account Verification
Restaurant accounts require email verification before the dashboard is accessible. A one-time passcode (OTP) login option is also available as a secure alternative to password entry.
Acceptable Use Policy
Permitted Uses
You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service:
- In compliance with all applicable laws and regulations
- For legitimate restaurant reservation management
- In a manner that does not infringe upon others' rights
- Without attempting to gain unauthorized access
Prohibited Uses
You agree NOT to use the Service:
- For any unlawful purpose or to solicit unlawful acts
- To violate any international, federal, provincial, or state regulations or laws
- To transmit or procure the sending of any advertising or promotional material without our prior written consent
- To impersonate or attempt to impersonate the Company, employees, another user, or any other person or entity
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service
- To use automated systems (bots, scripts) to make fake reservations
- To spam restaurants or customers with unwanted communications
- To collect or harvest any personally identifiable information from the Service
Restaurant Owner Responsibilities
Restaurant Information
As a restaurant owner, you agree to:
- Provide accurate restaurant information (name, address, contact details)
- Maintain current operating hours and availability
- Honor confirmed reservations made through our platform
- Respond to reservation requests in a timely manner
- Treat customers with respect and professionalism
Reservation Management
- You are responsible for managing your restaurant's capacity and availability
- You must promptly update any changes to operating hours or closures
- You agree to honor the reservation policies you set in your account
- You are responsible for any no-show or cancellation policies you implement
Customer Data
- You may only use customer data for reservation-related purposes
- You must protect customer information and not share it with third parties
- You agree to comply with applicable data protection laws
Customer Responsibilities
Reservation Accuracy
When making reservations, you agree to:
- Provide accurate contact information
- Specify the correct party size and any special requirements
- Arrive on time for your reservation
- Cancel reservations you cannot honor with reasonable notice
Restaurant Policies
- You agree to comply with individual restaurant policies
- You understand that restaurants may have their own cancellation and no-show policies
- You acknowledge that reservation confirmation does not guarantee specific seating arrangements
Payment Terms
Subscription Fees
DineHub currently operates under individually agreed billing arrangements. For information about fees, billing cycles, and subscription options applicable to your account, contact us at info@dinehub.org.
- New accounts: A trial period may be available — contact us for details
- Ongoing access: Continued platform use is subject to agreed payment terms
Payment Processing
- Where applicable, invoices are issued via PayPal
- All fees are non-refundable except as required by applicable law
- We reserve the right to update pricing with 30 days' written notice
Non-Payment and Suspension
- Accounts with outstanding unpaid invoices may be suspended after reasonable notice
- Full access is restored upon settlement of all outstanding amounts
Intellectual Property Rights
Our Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of DineHub and its licensors. The Service is protected by copyright, trademark, and other laws.
Your Content
You retain ownership of any content you submit to our Service. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content in connection with the Service.
Trademark Policy
You may not use our trademarks, logos, or brand names without our prior written consent.
Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.
Key Privacy Points:
- Data is stored in Firebase (Google Cloud) with encryption in transit and at rest
- Restaurant staff access only their own restaurant's data via role-based controls
- You can request access to, correction of, or deletion of your data at any time
- We do not sell personal information to third parties
Service Availability and Modifications
Service Availability
- We aim for high availability but cannot guarantee uninterrupted service — current feature status is always visible at dinehub.app/status
- Scheduled maintenance will be communicated in advance where possible
- We are not liable for service interruptions caused by Firebase infrastructure, third-party services, or events beyond our control
Service Modifications
- We may modify, suspend, or discontinue any part of the Service
- We will provide reasonable notice for material changes
- Continued use after changes constitutes acceptance
Termination
Termination by You
- You may terminate your account at any time
- Termination does not entitle you to a refund of prepaid fees
- You remain responsible for all charges incurred before termination
Termination by Us
We may terminate or suspend your account immediately, without prior notice, for:
- Breach of these Terms
- Non-payment of fees
- Fraudulent or illegal activity
- Violation of our Acceptable Use Policy
- Any reason with 30 days' notice
Effect of Termination
- Your right to use the Service will cease immediately
- We may delete your account and data
- Provisions that should survive termination will remain in effect
Disclaimers and Limitation of Liability
Service Disclaimers
Important Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
We disclaim all warranties, including but not limited to:
- Merchantability and fitness for a particular purpose
- Non-infringement of third-party rights
- Accuracy, reliability, or completeness of content
- Uninterrupted or error-free operation
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DINEHUB SHALL NOT BE LIABLE FOR:
- Any indirect, incidental, special, or consequential damages
- Loss of profits, data, or business opportunities
- Damages arising from third-party actions
- Any amount exceeding the fees paid by you in the 12 months preceding the claim
Restaurant and Customer Interactions
- We are not responsible for disputes between restaurants and customers
- We do not guarantee restaurant service quality or availability
- Restaurants are independent businesses responsible for their own operations
Indemnification
You agree to defend, indemnify, and hold harmless DineHub and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Any content you submit to the Service
Dispute Resolution
Informal Resolution
Before filing any formal dispute, you agree to first contact us at info@dinehub.org to seek an informal resolution.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where DineHub is established, without regard to conflict of law principles.
Jurisdiction
Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of competent jurisdiction, and the parties consent to personal jurisdiction and venue therein.
General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and DineHub regarding the Service.
Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Waiver
No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.
Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by:
- Posting the updated Terms on our website
- Sending email notifications to registered users
- Displaying prominent notices in our platform
Your continued use of the Service after any changes constitutes acceptance of the new Terms.
Acknowledgment
BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
Questions? If you have any questions about these Terms of Service, please contact us at info@dinehub.org.
